There was one time when I showed both resilience and communication. At school, I was very hungry and I accidentally grabbed an 8th grader’s lunch. The teacher there was really ticked and told me off about keeping my hands to myself. On normal occasions, I would have snapped “I didn’t know! It’s not like his name is written all over it!” If I snapped at the teacher, I probably would have gotten in trouble… But, instead, I said: “Sorry, it won’t happen again.” Instead of blowing up and using poor communication, I diffused the situation.
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Safe to Break, Ready to Ship
I hired a newbie handyman to replace five faucet fixtures. He and I both assumed he knew what he was doing. Nothing leaked before. That night, every sink he touched started dripping. Three callbacks and extra parts later, the total bill far exceeded what a licensed plumber’s—plus the time and trust you can’t get back.…