I’ve had some anxiety growing up—the stress of exams and ever-growing workload—but never to a point where it prevented me from sleeping or other physical ailments. Actually, that’s me in denial. I have TMJ and acid reflux periodically, but stress and anxiety have become so prevalent in our society that we accept them as the…
At its core, expectation management is about aligning hopes with reality. We’re taught to manage customers’ or employees’ expectations so they don’t become unwieldy, but the goal isn’t to settle for mediocrity; instead, it’s about being mutually transparent about what is realistically achievable. Managing expectations is a vital skill that can make the difference between…
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