Once, many years ago, my mom’s cat was very ill. Being the runt of the litter of an overbred cat, he had problems with diverticulum and would probably die within a few months. But he and my mom held on, she even sneaked him into a hospital meant for humans! Turkey kept on pushing on as well, after five surgeries he was still alive! Eventually, after a final fifth surgery that closed the cavity inside of his esophagus, he got better.
My cat’s shining moment
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The Role of Expectation Management in Success
At its core, expectation management is about aligning hopes with reality. We’re taught to manage customers’ or employees’ expectations so they don’t become unwieldy, but the goal isn’t to settle for mediocrity; instead, it’s about being mutually transparent about what is realistically achievable. Managing expectations is a vital skill that can make the difference between…
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