There was one time when I showed both resilience and communication. At school, I was very hungry and I accidentally grabbed an 8th grader’s lunch. The teacher there was really ticked and told me off about keeping my hands to myself. On normal occasions, I would have snapped “I didn’t know! It’s not like his name is written all over it!” If I snapped at the teacher, I probably would have gotten in trouble… But, instead, I said: “Sorry, it won’t happen again.” Instead of blowing up and using poor communication, I diffused the situation.
User Submitted Post
Touched by what you read? Join the conversation!
-
The Role of Expectation Management in Success
At its core, expectation management is about aligning hopes with reality. We’re taught to manage customers’ or employees’ expectations so they don’t become unwieldy, but the goal isn’t to settle for mediocrity; instead, it’s about being mutually transparent about what is realistically achievable. Managing expectations is a vital skill that can make the difference between…
Read more >> about The Role of Expectation Management in Success